Products delivered to the customer are expected to be FOD free. If a customer discovers FOD in the product, immediately communicate with the source to implement corrective measures. Some manufacturers send a feedback form or template with the delivered product requesting a feedback report detailing the description and location of any FOD found.
A timely follow-up report to the customer affirming the corrective actions taken to avoid recurrence is good business practice. Again, the key data elements from the customer’s feedback form should be recorded in the FOD database.
Download an example:
Check out our articles to find out What is FOD or How to Set Up a FOD Program for more great ideas.