Sales Policies

ORDERS:

Orders may be placed online or you can call customer service at 1-800-425-8363.

PRICES:

Prices are subject to change without notice, although any prices in effect at the time of the order will prevail. State sales taxes will be applied to your invoice if you are located in Texas (where we have a physical presence).

PAYMENT:

We accept credit cards, electronic funds transfer, and checks. Our customer service representatives will be happy to help you if you have any questions or problems during the ordering process. Just call 1-800-425-8363.

CUSTOMER SERVICE:

We will do everything possible to ensure that your order is packaged correctly, shipped promptly and we will make all reasonable efforts to ensure that you are satisfied with your purchase.

RETURN POLICY:

If, for any reason, you are unsatisfied with your product, you may return it within 30 days for full credit. Please ensure that your product return meets these simple guidelines:

The item should be in its original packaging.

Any instruction packets should be included.

The product should not be damaged.

The product must be unused.

The product must not have been disassembled and/or reassembled.

Please include:

Your name or customer number as it appears on the invoice or packing slip.

Your telephone number and contact person at that number.

Your P.O. number if you used one.

The description of your product and catalog number.

The reason you need to return the item.

Please also include any other information we need to process your request.

Refunds will be applied as soon as we process your return, which can take up to 14 days after we receive it. If you used a credit card, your refund will appear on your credit card statement. If you used electronic funds transfer, we will reverse the transaction.

We do not pay for return shipping costs.

Please call 1-800-425-8363 if you have any questions about the return process.